Our incredible team

Donna Price – Director of Operations (Founder member)

Donna serves as the Director of Operations. Her role is to manage and oversee the overall functioning of Behaviour Support Hub operations, including finances, staffing, policies, marketing, services and forward planning.

Donna began her career by working in retail for ten years, eventually rising to the position of store manager. She switched to office employment after having her first child, a son, to have more flexibility to be with her family. Donna went on to have a daughter, and her son was diagnosed with ASD at the age of five. By the time her son was nine years old, things had got so challenging for Donna that she had to take a work hiatus in order to be there for both of her children. She worked with Home Start as a volunteer during her career sabbatical. Additionally, she met Claire, and that is where Behaviour Support Hub had its start. Donna’s son, daughter, and the Behaviour Support Hub are still going strong eight years later.

Donna has two children and is married. She has a daughter, age 14, and a son, age 17, who has been diagnosed with ASD and anxiety. Her two great passions in life are them both. She feels lucky to have a career that she loves! She enjoys watching a good box set, spending time with family and friends, and watching the sunset at the beach.

What motivates Donna, she says, “I don’t want other parents to go through the various systems as blind as I was at the beginning.” She says, “I want to help and empower as many parents as possible to get the best for their children.” She is passionate about the Behaviour Support Hub and all that it stands for.

Claire Jones – Operational Support Manager (Founder member)

Claire’s current role is Operational Support Manager and is the Co-Founder of Behaviour Support Hub alongside Donna.  Claire busily manages the day-to-day running of all services provided by Challenging Behaviour Support CIC, whilst evaluating and monitoring processes to provide consistently high levels of customer service cost-effectively.

When Claire’s son was diagnosed with ADHD, she struggled to find any parental support in RCT and she decided to create Behaviour Support Hub. In her community, Claire has held a variety of volunteer positions, and she continues to serve in an active volunteer capacity as the Chairwoman at her local community village hall.

Mother to two boys, one of whom has ADHD and Dyslexia and the other with ADHD and social anxiety. She also has two stepchildren, two grandchildren, and is the parent of three fur babies.  Claire says, “life is hectic, but I wouldn’t change it for the world.” Claire enjoys socialising and spending time with her family as well as her close friends. When she’s not doing that, “you will find me at the side of a football pitch, weekdays and weekends!”

Claire is passionate about supporting and empowering parent carers of children with neurodiverse conditions, helping to raise awareness, reducing stigma and giving parents a voice.  She believes every parent has the right to understand and support their children. Claire says, “I strongly believe that having access to a peer support network changed my own life, so I want to make sure that this is available to all parent carers. I have lived experience as well as formal training, which helps me completely understand the parents’ point of view.”

Enfys Howells – Service Delivery Manager

Enfys’ current role at the Behaviour Support Hub is Service Delivery Manager, where she is responsible for delivering and developing the services that we offer.

Enfys has worked for Behaviour Support Hub for over two years, and prior to that worked in a similar role of supporting families of children with additional needs for over eight years. Enfys’ experience of Autism, ADHD and other associated neurodiversity comes from working in a Residential Setting for children with all differing needs. She gained invaluable knowledge and experience in this role and wanted to be able to work with families as a result.

A mother of three, two boys and a girl. Enfys says, “all with different personalities that shine through and challenge me every day.”

Working directly with children with differing needs for so many years has given Enfys a passion for our type of work. Watching the children develop and meet their potential spurred her to want to support the families. “Seeing parents grow in confidence and feel empowered to go on their journey with their children makes the role very rewarding.”  Enfys is trained in many formal training programmes and has worked with lots of other organisations over the years to best support the families we work with.

Beth Tingle – Digital Community Lead

Beth is currently our Digital Community Lead, responsible for multichannel communication strategies, ensuring we’re attracting new supporters and continually improving how we engage our existing community to ensure we support as many families as possible.  In addition, Beth enjoys working directly with families as a facilitator of Behaviour Support Hub’s many services.

Beth has over 13 years of experience as a Probation Service Officer, working with individuals to address problematic issues and reduce their risk of harm to others and themselves.  As well as being an experienced facilitator of substance misuse and domestic abuse perpetrator programmes, she is proficient in multi-agency working, report writing and working as an Officer in Court.

A mother of two amazing boys, the oldest has a diagnosis of autism and development co-ordination disorder (dyspraxia) and the youngest is currently being assessed by Neurodevelopment.   “With two completely different boys wanting and needing different things life can be challenging at home, but there’s also a lot of laughter, dancing, singing with plenty of TV and YouTube,” says Beth.

Beth became part of the Behaviour Support Hub as a volunteer initially as she wanted to support others experiencing similar challenges.   Beth says, “I strongly believe that no parent should feel that they have to face their difficulties alone.  By sharing our knowledge, we can help parent carers support their children to achieve their full potential.  I feel privileged that I have been involved with developing the service through securing funding, working with partner organisations and most importantly listening to what parent carers need.   We may be a small team, but we have a big heart.”

Charlotte Painter – Service Delivery Facilitator

Charlotte’s role is Service Delivery Facilitator. Charlotte supports the team on a general day-to-day basis to expand the Behaviour Support Hub’s programme of facilitating.

Charlotte has worked with children and families since she was 17 years old, working in after-school clubs and playschemes in Newport. Following this, Charlotte became a member of the Play Development Team and supported in the planning and co-ordination of 25 playschemes across Newport. Charlotte joined the Families First Wellbeing team and began supporting families as well as children to help support their general well-being and access the community. Following this, Charlotte worked with SNAP Cymru supporting families in the RCT and Merthyr area with processes within education and advocating on their behalf.

Charlotte has two sisters, one with GDD and a nephew with ASD. Charlotte has also recently become an approved Foster Carer and is supporting children with short break stays.

Charlotte is passionate about supporting and empowering families with neurodiverse conditions, helping to raise awareness and giving families a voice. Charlotte says, “After seeing what struggles my mum went through fighting for the support for my sister, I firmly believe that parents should be aware of what they are entitled to, have access to the support they need and empower them, ensuring that children reach their full potential.”

Chantel Jenkins – Service Delivery Facilitator

Chantel’s current role is our newly appointed Delivery Service Facilitator, to support the current team and to expand the Behaviour Support Hub programme of facilitating.

Chantel has spent five years working with children in their early years and running a flying start setting. Supporting children with their development and progress. Then she had a change of career and went into Nursing Assistant for adults within the NHS.

A mother of three, two girls and her boy being the youngest. Her middle daughter is diagnosed with ASD, ADHD, PDA, Anxiety and also has very challenging behaviour. Chantel says, “every day is a challenge, but I’m always open to learning new things.”

Having a child with multiple diagnoses and many challenges; gives Chantel the motivation to want to support and empower other parent carers with the challenges that she has experienced along the way. Offering support that she never experienced at the start of her journey with her daughter. From this, she believes she can easily relate to parent carers within the Behaviour Support Hub community and would like to share her knowledge and experiences with others.

Karan Broad – Business Support Co-ordinator

Karan has expanded her role, now serving as the Business Support Coordinator. Supporting Behaviour Support Hub’s programme of services, facilitating the delivery of the organisation’s operations, communications, minor funding streams and human resources.

Karan spent over 20 years working in higher education before joining Behaviour Support Hub. A point of contact for candidates, students, parents, and staff. Providing organisational support to university marketing and widening access projects. Assisting with coordination and delivery of student recruitment activities to schools/colleges. Providing human resource assistance to staff and aspiring employees.

A mother to two. “I learn something new every day”, adds Karan, “and it’s an experience”. She likes to unwind with friends and family or binge-watch TV episodes/movies. When she’s not doing that, “you may find me having fun with my family and cheeky fur baby in the sun, rain, snow, or sleet.”

She enjoys organising events as well as creating and implementing efficient systems and procedures, Karan says the work at Behaviour Support Hub is a wonderful fit for her. “When I found the job role at Behaviour Support Hub, I liked what was advertised; what stood out to me was their client service passion – it’s clear everyone has a shared goal in providing the best possible support, going above and beyond. I’m flourishing within our small team. Ideas are freely encouraged. Nothing is set in stone, if somebody has an idea, we are asked to run with it and see if it works.”

Nigel Phillips – Trustee Chair

Nigel, now retired, was a former Head of Mathematics at Blackwood Comprehensive School. Chairman of Gwent Inset Mathematics Panel. Licensee of 4 successful public houses in South Wales, the last being The Hollybush Hopkinstown.  Manager of MPS Education, dealing with supply teachers in Wales and providing candidates for permanent posts in English schools.

Nigel’s grandson was diagnosed with ADHD and his parents found very little support in the education system, but they were able to share their thoughts with other parents through BSH.  Nigel would like to help BSH to form a solid base and help spread their wings to help all parents in our area and beyond.

Dean Price – Trustee

Dean has been involved in Behaviour Support Hub since its inception, supporting the team and providing managerial guidance and expertise. He has 2 children; his son has been diagnosed with ASD, SPD and generalised anxiety.  He has many years’ experience within the civil service and has brought his skills in planning and strategy to Behaviour Support Hub, which has a special place in his heart.

Deborah Christian-Noonan – Trustee

Debbie started her career working alongside social services offering respite to children and parents in need and also worked as a childminder for 25 years caring for children with disabilities and ALN which she feels has given her a great understanding as to how every child is different and unique in their own way. Debbie also enjoys singing with her band and has worked as a booking clerk for 2 Cardiff community halls /charity for 15 years.

Debbie is married to Steve and has a 14-year-old daughter and 4 step children/5 and step-grandchildren – she adores them all and they keep her very busy!

Debbie has been inspired by the Behaviour Support hub and is passionate about support for parent carers as on occasions they can be forgotten about. Offering support and care to the parent carers will ensure the best care is given to the child.

Wendy Collie – Trustee

As a newly elected Board member, Wendy’s role is to support the team offering advice and guidance around new business development, relationship management and income generation which will support the organisation to sustainably grow along with raising awareness.

Wendy started her own business Bella’s Lingerie, in 1999 after training as a corsetiere in London.  Wendy decided to close her business after suddenly losing her mother to breast cancer. This influenced Wendy into a career in the Third Sector. Wendy has over 20 years of stakeholder management experience, with a strong focus on new business development and account management in the private, public and third sectors. Highly skilled with responsible businesses such as CSR, staff engagement, social values, and other commercial pressures to deliver objectives.  Wendy has secured partnerships with key organisations such as Transport for Wales, Amey rail, HSBC, Bellway Homes along with many more well-known organisations.

I am motivated by my values and integrity. Being open, honest and trustworthy has put me in good stead to develop and maintain long-term relationships.  I have a good understanding of unrestricted income generation working with corporate, community groups and individuals which will help BSH grow. I am motivated by the cause and the hands-on support given by BSH to families in need at a critical time in their lives.  I am also motivated to make a difference financially to help the Charity grow.

Sarah Jones – Trustee

Sarah has worked in the voluntary sector for 20 years, fundraising for a number of charities, from a local community development charity to a small international development charity, and large national charities. She has extensive experience in securing trust and statutory income, including 7 figure grants.

Sarah enjoys working strategically to support the charities she works with to maximise the benefits to the people they support.

Sarah is a parent based in Pontypridd and is passionate about the work of the Behaviour Support Hub. She is delighted to have taken up a Trustee role with the charity and to have an opportunity to share her skills and experience with the team.